Terms of service

1. Acceptance

By creating an account, subscribing to a plan or using any part of DownsizeRoute, you accept these terms on behalf of yourself and the practice you represent. If you do not accept them, do not use the service. The person who subscribes confirms that they are authorized to bind their business to this agreement. These terms, together with the privacy policy and the legal notice, form the whole agreement between us.

2. What the service is

DownsizeRoute is web based software for senior move managers and downsizing professionals. It lets you draw a destination floor plan to scale, build a room by room inventory with photographs and measurements, record keep, gift, sell, donate and discard decisions with the person and date attached, route items to donation and consignment partners, publish a move day plan with load order and placement diagrams, and share a read only plan with family members you invite. It exports plans as PDF and inventories as CSV.

DownsizeRoute is a planning instrument. It does not move furniture, it does not provide legal, tax, medical or financial advice, and it does not value estate property. Decisions about what a household keeps, sells or donates remain the responsibility of the client, the family and the professional serving them.

3. Accounts and eligibility

You must be at least eighteen years old and operating a business or a professional practice. You are responsible for the accuracy of your account details, for keeping credentials confidential, and for everything done by the seats on your account. Tell us at jimenezjulien42@gmail.com as soon as you believe a seat has been compromised, and we will help you close it.

4. Acceptable use

Use the service for legitimate senior move management and downsizing work. You may not upload material you have no right to hold, attempt to access another account's records, probe or interfere with the infrastructure, resell access to seats outside your own practice, scrape the service, or use it to harass anyone. We may suspend an account that puts client records or the service at risk, and where circumstances allow we tell you first and give you the chance to fix the problem.

5. Subscriptions and billing

Three plans are offered, billed monthly in US dollars: Solo Manager at $39 per month for one seat, Small Team at $89 per month for up to four seats, and Move Company at $179 per month for twelve seats with role based permissions. Prices exclude any tax that applies in your jurisdiction. There is no setup fee, no per household charge and no annual commitment. Payment is taken on the same day each month, and an invoice is issued for every charge.

You may change seat counts between billing periods. Moving to a higher plan takes effect immediately and is prorated for the remainder of the month. Moving to a lower plan takes effect at the start of the next billing period. If a payment fails we retry and notify you before any access is limited. Prices may change with at least thirty days written notice, and the new price never applies to a period you have already paid for.

6. Cancellation

You can cancel at any time from account settings. There is no cancellation fee, no notice period and no phone call. Access continues to the end of the month you have already paid for and is not renewed. Before that date you can export every floor plan, inventory, decision log and signed move day plan as PDF and CSV. Archived records remain available for ninety days after cancellation so that a returning subscriber finds their history intact, and are then deleted. Ask us in writing and we will delete them immediately instead.

7. Customer data ownership

Households, inventories, photographs, floor plans and decision logs you create belong to you and to your clients. MLJ, SASU claims no ownership of them and processes them only to operate the service, to provide support you request and to meet legal obligations. We do not use client records to train models, we do not sell them, and we do not share them with movers, estate buyers, senior living operators or advertisers. Records are stored on encrypted servers in the United States.

8. Service availability

We target 99.9 percent monthly availability, excluding scheduled maintenance announced at least forty eight hours in advance. Maintenance is not scheduled on a Monday, because Monday is a move day for a large share of accounts. If an outage prevents normal use for more than four consecutive hours in a month, tell us and we will credit the affected days against your next invoice.

9. Warranty disclaimer

The service is provided on an as is and as available basis. To the fullest extent permitted by law, MLJ, SASU disclaims implied warranties of merchantability, fitness for a particular purpose and non infringement. We do not warrant that a plan produced by the software will match every physical condition of a building, that a measurement entered by a user is correct, or that a mover will honor an estimate built from an exported inventory. Verify critical dimensions on site.

10. Limitation of liability

To the fullest extent permitted by law, the total liability of MLJ, SASU under this agreement is limited to the amount you paid for the service in the twelve months before the event giving rise to the claim. We are not liable for indirect or consequential loss, including lost profits, lost referrals, the cost of a return trip on move day, or damage to goods in transit. Nothing in this clause limits liability that cannot be limited by law.

11. Indemnity

You agree to indemnify MLJ, SASU against claims, damages and reasonable legal costs arising from your use of the service in breach of these terms, from content you upload without the right to do so, or from your professional services to a client. We will notify you promptly of any claim covered by this clause and will not settle it without your agreement.

12. Changes to these terms

We may update these terms to reflect changes in the service or in the law. Material changes are announced by email at least thirty days before they take effect, and the date at the top of this page is updated. Continuing to use the service after that date means you accept the revised terms. If you do not, cancel before the effective date and we will refund any unused portion of the month.

13. Governing law and contact

These terms are governed by French law, and any dispute is subject to the exclusive jurisdiction of the competent courts of Paris, France. Before starting proceedings, write to us so we can try to resolve the matter directly. Contact MLJ, SASU at jimenezjulien42@gmail.com, or read more about the publisher on the author page.

Written and maintained by Jimenez Julien for MLJ, SASU.