numbers and benchmarks
How much should I charge for a full senior move package in my first year of business?
Senior move pricing rests on three structures: hourly team rates, flat room based packages, and a hybrid with a capped estimate. Here is how each one behaves on a real downsizing job.
In your first year, a full senior move package priced honestly usually lands somewhere between $2,500 and $7,500 for a long held single family house going into a two bedroom apartment, and the spread inside that range is almost entirely about hours, not about your reputation. The number you charge is not a market opinion. It is your loaded hourly cost multiplied by realistic team hours, plus a margin you can defend when a daughter in another state asks why the estimate looks like that.
So the real question is not what to charge. It is how to build a rate that survives a job where the garage takes two extra days, and how to write an agreement that lets you say so without a fight. That is arithmetic and paperwork, and both are learnable in a weekend.
What follows is the structure most established senior move managers converge on, the cost inputs that go into an hourly figure, and the specific places a flat package quietly eats your margin.
The three pricing structures used in senior move management
Nearly every price sheet in this trade is a variation on three shapes.
Hourly team rate. You bill for people on site, usually with a two hour or four hour minimum, often at a per person rate or a bundled two person crew rate. Simple, transparent, and it protects you completely from scope creep. Its weakness is that families cannot budget from it, and adult children reviewing an open ended hourly agreement from three time zones away often stall.
Flat room based package. You quote a fixed price per room or per project after a walkthrough. Families love it. Referral partners in assisted living love it because they can quote a number on the phone. You carry all of the estimating risk.
Hybrid with a capped estimate. You bill hourly, but the agreement states a not to exceed figure based on the walkthrough, with a written change order process if the scope shifts. This is where most experienced managers end up, because it gives the family a ceiling and gives you an honest meter.
In year one, the hybrid is usually the right default. You do not yet have the job history to price flat packages accurately, and pure hourly costs you referrals.
Keep reading: How do I measure a two bedroom apartment so the furniture actually fits on move day?
What actually drives labor hours on a downsizing job
Square footage is a weak predictor. Two 2,200 square foot ranches can differ by forty hours. The real drivers are these.
- Density and decision load. A house occupied for forty five years has attic, basement, garage, and closet layers that have never been touched. Hours go into decisions, not lifting.
- Client stamina. A client who can sort for ninety minutes a day sets your calendar. Three hours of your crew's time may yield ninety minutes of progress.
- Family involvement. One engaged local daughter can halve your hours. Four siblings with opinions and no consensus can double them.
- Disposition complexity. Donation, consignment, estate sale, auction, junk haul, and shipping to grandchildren are separate channels with separate logistics. Each channel you add is coordination time.
- Paper and small valuables. Financial records, photographs, jewelry, coins, and firearms all slow a sort to a crawl, correctly.
- Access. Stairs, a narrow driveway, a community with a reserved elevator and a four hour loading window.
Track these six on every job in your first year. After ten jobs you will have your own multipliers, which are worth more than anyone else's published averages.
Building an hourly rate from wages, insurance, mileage, and overhead
Here is the calculation, with assumptions stated so you can swap in your own. These are illustrative figures, not survey data.
Assume you pay an organizer $22 an hour as a W-2 employee. Payroll taxes and workers compensation add roughly 15 to 25 percent depending on your state and class code. Take 20 percent, so the loaded wage is $26.40.
Now add the hours you cannot bill. Assume each billable hour carries a further 0.35 hours of unbilled work: walkthroughs, estimates, donation runs, receipt logging, scheduling calls, and drive time. That means for every billable hour you are really paying for 1.35 hours of somebody's time.
| Line | Per billable hour |
|---|---|
| Loaded wage at 1.35 utilization factor | $35.64 |
| Vehicle and mileage allocation | $3.00 |
| Supplies (boxes, paper, labels, tape) | $4.00 |
| General liability and business insurance | $2.50 |
| Software, phone, marketing, accounting | $6.00 |
| Owner's draw allocation | $12.00 |
| Total cost per billable hour | $63.14 |
Apply a 25 percent margin and you are at roughly $79 per person per hour. Round to $80. A two person crew bills $160 an hour. Those inputs are yours to replace, but the shape of the calculation does not change: loaded wage, utilization factor, vehicle, supplies, insurance, overhead, owner pay, margin.
Now price a job. A three bedroom house with a full basement, moderate density, one engaged local son, going to a two bedroom independent living apartment. Assume 22 hours of sorting across six sessions, 16 hours of packing, 10 hours of move day supervision, and 12 hours of unpacking and setup. That is 60 crew hours. At $80, the labor line is $4,800, before third party movers and disposal.
Keep reading: What do I need to know about hiring movers versus running my own moving crew?
Flat rate room packages and where they lose money
A flat package works when the scope is genuinely bounded. It fails in predictable places, and they are almost always the same places.
- The garage and the basement. Quote by room and someone will argue that the garage is one room. It is not. Price storage areas separately or exclude them by name.
- Disposition, not sorting. Sorting a closet is an hour. Getting eleven boxes of donations to three different charities, with a signed receipt from each for the tax file, is a separate afternoon.
- Client pace changes. A hospitalization mid project resets everything. A flat quote with no schedule clause absorbs that entirely.
- The second home, the storage unit, the deceased spouse's workshop. These surface in week two, not at the walkthrough.
If you sell flat, write the package as a defined deliverable set with named inclusions and a named exclusion list, and hold a written hourly rate for anything outside it.
Charging separately for sorting, packing, unpacking, and disposition
Unbundling helps families more than it helps you, which is exactly why it wins referrals. Some clients have adult children who will pack. Some want only move day and the unpack, which is often the highest value service you offer, because the difference between a fully set up apartment on night one and a stack of boxes is the difference between a settled parent and a family in crisis.
A workable service menu looks like this: pre move consultation and floor plan, sorting and decision support, packing, move day management, unpacking and setup, and disposition coordination. Price each one hourly or as a defined block. Disposition is the one to watch, because it involves your vehicle, your time, and other people's schedules. Bill it as a run, not as a favor.
See how DownsizeRoute handles this for senior move management
Deposits, minimums, and travel fees
Take a deposit. A retainer of one full day of crew time, applied to the final invoice, is standard and filters out the family that is still deciding whether to move at all. Set a session minimum of three or four hours, because a two hour session costs you the drive time either way.
Define your service radius in miles from a stated address. Inside it, travel is included. Outside it, charge a flat trip fee or a per mile rate at the current IRS business mileage rate, and say which in the agreement. Move day supervision should carry a minimum of a half day.
Bill on a schedule, not at the end. Invoicing after each session or weekly keeps the number from becoming a shock and keeps you from financing the project.
What to put in writing before the first sorting day
The agreement is where your pricing either holds or collapses. At minimum, include:
- The rate, the minimum, and how time is recorded, including whether drive time is billable.
- The estimate, labeled an estimate, with the not to exceed figure and the change order process.
- An itemized list of what the package includes and a short list of what it does not: hazardous materials, firearms, pest remediation, and anything requiring a licensed trade.
- Who signs. If the client has a power of attorney or a guardian, that person signs, and you keep a copy.
- Disposition authority in plain language: who decides what leaves the house, and confirmation that you do not appraise or purchase client property.
- Donation receipt handling, and a statement that you do not assign values for tax purposes.
- Cancellation and rescheduling terms, with a defined notice window.
- Your insurance coverage and the coverage of any carrier you bring in.
Send it before the first sorting day, not after. A family that has signed a clear document rarely argues about an invoice.
Where to go from here
Your first year price should be built, not guessed. Do the loaded hour calculation with your own wages and your own insurance quote, track the six hour drivers on every job, and revisit the number after ten completed projects.
The part that makes an estimate credible to a skeptical family is showing them the plan behind it. DownsizeRoute is built for exactly that: a scaled floor plan of the new apartment with the keeper furniture placed, keep and donate decisions logged room by room, and a move day plan the whole family can approve before the truck is booked. When the estimate arrives attached to that, the conversation stops being about your rate and starts being about the move.